Support
Frequently Asked
Questions
What
are the System Requirements?
MyPropFolio is a hosted (web based) application, which means
there is no messy installation or configuration required for
you. MyPropFolio is completely accessible from anywhere anytime,
by anybody that you create in your system. The only application
require is an internet browser.
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What
forms of payment are accepted?
MyPropFolio requires a valid credit card. The following credit
cards are accepted:
- Visa
- Mastercard
- Discover
- American Express
- Enterprise and
agency accounts may arrange prepayment by check or electronic
funds transfer. Please contact sales@mypropfolio.com
for details. A credit card is still required.
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Do
you provide support?
Yes we do. Setting up is a very easy and intuitive process.
If you are having difficulty getting set up we would be happy
to assist you. Please contact our support department via email
at sales@mypropfolio.com,
or by phone at 408-834-7644 Ex 22
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What
does the name MyPropFolio mean?
MyPropFolio is the combination of three words, My, PROPerty
and portFOLIO. It aptly describes what MyPropFolio does -
provides you a centralized warehouse for your portfolio of
properties!
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Is
there a Contract?
We do have a monthly contract. We offer discounted rates for
signing up for one or two years.
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Are
the prices flat monthly rates or are they per user?
The pricing on each plan is a monthly service fee. Each plan
you sign up for is per company and can be used for multiple
users within a company, but cannot be used by another individual
or company. Agencies should contact sales@mypropfolio.com
for information specific to agency plans.
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How
many users do I get with my subscription?
You have an unlimited number of users that come with our product.
We can support very large organizations with many employees
and/or partners.
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What
are your billing procedures?
If you sign up for a free trial account, your credit card
will be billed on the day following your 14-day free trial,
for the remainder of the current month, and for the following
month.
- Monthly
Payments
On the 1st of each month we will process your credit card
for the current month
You will be sent an electronic invoice with the payment
information included.
- Yearly
Payments
If you decide to pay for MyPropFolio upfront for one year,
we are excited to offer you a discount of 10. You
will be sent an electronic invoice with the payment information
included. If you have any questions please address those
to billing@MyPropFolio.com.
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Do
you have an affiliate program for resellers?
Yes. We offer an excellent affiliate program and provide priority
support to resellers. For more information please go to our
affiliates page or contact sales@mypropfolio.com
for more information.
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Where
are my documents, pictures and information stored?
Your documents are stored on our highly secured servers which
are located in a 3rd party facility which has 24/7 surveillance.
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How
much storage space do I get?
We have analyzed a number of properties that have utilized
MyPropFolio and have found that the average space per property
is 150MB. From this analysis we have provided a maximum storage
space per property of 200MB.
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How
Secure is my property information?
When you access your account and perform transactions on www.MyPropFolio.com,
we use 128-bit Secure Sockets Layer (SSL) encryption technology—the
most widely used method of securing internet transactions available
today.
- 128-bit
Secure Sockets Layer technology
To access your accounts, you must use a browser that supports
128-bit encryption among the strongest methods available
for commercial use.
- Online
user ID and Password
Your sign on credentials are exclusively for accessing your
accounts online – we don't share them with anyone. We recommend
changing your password periodically.
- Firewalls
The computers (aka servers) that run our site are protected
by firewalls – systems that prevent unauthorized access
to our network and which are constantly monitored to prevent
security breaches.
- Timeouts
Your MyPropFolio online session will automatically end or
"Time-Out" if you don't perform any transaction for 10 minutes.
To resume your session, you’ll have to re-enter your username
and password
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Please
contact us with any further questions:
sales@mypropfolio.com
(408) 649-5431 |
